FAQ – NexMag Co
💡 General Questions
What is NexMag Co all about?
NexMag Co creates smart, magnetic gear for gym-goers, athletes, and everyday grinders who value innovation, quality, and design. We mix function with flair and build products that just work better.
Where are you based?
We’re proudly built from the ground up in small-town Minnesota — but our reach and vision go nationwide.
What does “magnetic” mean?
Our gear features built-in magnetic tech to keep your essentials securely attached to metal surfaces, organized, and within reach — no more digging through cluttered bags, expensive or unreliable lockers, your personal belongings scattered, or chasing runaway water bottles.
Question
🚚 Shipping & Orders
How long does shipping take?
Most orders ship within 1–3 business days. Standard delivery time is 5–8 business days depending on your location. You’ll receive tracking info as soon as your order is on the move. We do our very best to get all orders processed and shipped as quickly as we can.
Do you ship internationally?
Not yet — but we’re working on it! For now, we ship anywhere in the U.S.
Can I cancel or change my order?
If your order hasn’t shipped yet, reach out ASAP at nexmagco@gmail.com and we’ll do our best to help.
🔁 Returns & Warranty
What’s your return policy?
We offer a 30-day no-hassle return policy. If you’re not completely stoked with your purchase, just send it back for a refund or exchange.
Do your products have a warranty?
Yep! All NexMag gear comes with a 1-year limited warranty against manufacturing defects. We stand behind our stuff — because it was built to last.
🤝 Support & Contact
How can I reach customer support?
Drop us a line at nexmagco@gmail.com — we’re real people, ready to help.
How can I collaborate or become an affiliate?
We love working with like-minded hustlers and creators. Shoot us an email with your pitch — let’s build something great together.